I signed up for Vonage in November. We have Vonage ads on OSNews, so I thought I’d give them a shot. I signed up for the $25/mo plan. The problem is, they use recycled numbers, so we got tons of phone calls over the first month or two from people speaking Arabic. I had to change my number. They want to charge you $9.99 to change your number. But we changed ours.
Fast forward a few months, we still get 99% wrong number calls. We never use the thing. So when the device stopped working two weeks ago, we finally decided to cancel.
When I called to do that, I found out that Vonage charges $39.99 to cancel your service. Buried in section 8.7 of their terms of service, you’ll realize that by signing up, you’re actually agreeing to a contract with a cancellation fee. A big one too: $39.99 for the service, plus, you have to buy the “device” for the full price: returns are not accepted. So, to cancel today, I have to pay them $170. Worse than a damn cell phone carrier.
I’m telling everyone I can now: stay away from Vonage. While some may be happy with their service, their terms are intentionally vague (sdee seciton 8.8, “Recovery Fees“), their service “contract” is misleading and intended, I believe, to sucker you into thinking it’s a monthly service, and their customer service laughed at me when, after he told me that it was “kinda hard to find and understand,” I suggested that they should reconsider their terms.